Site’s Policy



Welcome to the store (hereinafter: the “Site”). The site is operated by dicarnosa (hereinafter: “the site management” or “the company”).

The site is used as an advertising site that advertises suppliers and e-commerce which offers, among other things, for sale various products (hereinafter: “the products”).

–        General

  1. The provisions of these By-Laws apply equally to members of both sexes, and the use of masculine pronouns is for convenience only.
  2. The provisions of these Terms and Conditions and the Terms of Use appearing on the Website define the legal relationship between the Client and the Website, the Terms of Use of the Website and / or The order of the products from the site and indicate the consent of the customer, these terms and additional conditions that appear on the site.
  3. The Company may at any time, in its sole discretion, update these Terms and Conditions

4. These terms apply to the use of the site and the services contained therein via any computer or other communication device (such as a cell phone, tablets of any kind, etc.) as well.

They apply to the use of the website, whether through the Internet or through any other network or means of communication.

5. Nothing in these By-Laws shall derogate from the provisions of the Consumer Protection Law, 1981 (hereinafter: “the Consumer Protection Law”) and regulations that have been enacted pursuant to it, insofar as they apply to the website.

(Hereinafter: “the provisions”), except in cases where such provisions may be conditioned upon and such stipulation has been made within the framework of the site whether express or implied.

6. The company and the management of the site do their best to present the most complete and comprehensive information about the product, including images. The omissions and the company, the management of the site and the site will not bear any resulting liability

Inaccuracies and / or errors.

 7. The titles of the chapters are presented for the convenience and orientation of the customer and will not be used in the interpretation of the regulations.

.  A clerical error in describing a product / s will not obligate the company.8

 9. The product images on the website are displayed for illustration purposes only. In addition, there may be differences in appearance, color, size, etc. between the product, as displayed on the website, and the product in reality

10. Do not copy and use, or allow others to use, in any other way the content from the Site, including other websites, electronic publications,

In print publications, etc., for any other purpose.

11. The date recorded, for all intents and purposes, on the Company’s computers is the determining date for everything

2 . Registration on site

1.The customer must enter a username and password as well as his e-mail address. If the customer forgets the password, the existing password will be sent to him as entered during the initial registration on the site to the email address entered on the site.

2. In the future,  if and when the customer requests to purchase additional products, the customer will be identified by the name of the customer and the password he has chosen

3. The customer’s details will be updated in accordance with the data that will be filled in by the customer in the online registration form found on the website.

4. The management of the site may from time to time require additional identification information.

5. Without derogating from the above, the Company may prevent any person from using the Site, temporarily or permanently at its sole discretion and without giving prior notice, including in any of the following cases:

  Performing an illegal act and / or violating the provisions of the law5.1

  Violation of any of the terms of this policy5.2

Deliberately providing incorrect information5.3

5.4 Performing an action that may impair the proper operation of the site and / or any of the suppliers and / or any third party

 The credit card held by the customer has been blocked or restricted for use in any way5.5

Purchasing products on the site

1. The purchase of the products will be made by adding products to the shopping cart, after adding products to the shopping cart. The customer will enter in the online form designated for this in the order process the following customer details: first name, last name, phone number, e-mail address, in addition the order recipient must be provided , First name, last name, telephone number, locality, street, house number, floor, apartment, entrance and any other identifying details that can help the delivery operator locate the property to which the order is made, including comments and information regarding the delivery operation and / or extent. And what to do when the recipient is not at home. The fields marked with an asterisk have an obligation to fill in and without them the order will not be possible to complete

2. In order to avoid any possibility of a malfunction in the delivery, the customer must provide only accurate and correct details.

3. When completing the order, the customer will confirm the order details and the correctness of the details he provided

4. Filling in all the details is a prerequisite for making the order in order to make the order efficiently and without any glitches and therefore care must be taken to provide all the details accurately.

5. The customer’s details will be updated in accordance with what is stated in the online order form on the website.

6. Filling in all the details required for the purchase of the product by the customer will be considered for execution of an order (hereinafter: “the order”) upon receipt of the order, the site will check the credit card details. The operation will be confirmed and a final confirmation of the order will be issued, the customer will be charged for the product through the credit card and / or through the PayPal account as explained below, all subject to the products being in the company’s and website inventory.

7. The details as entered in the order form by the customer will constitute conclusive evidence of the correctness of the actions 

4. How to make the payment for the order

1. Payment for the products will be made by credit card or through an account in the “e-wallet” service such as PayPal (WWW.PAYPAL.COM) and any similar service

, as will be available for use on the Site, from time to time at the discretion of the Site Management.

2.. If the customer chooses to use a credit card to make the payment, the customer will be asked to provide the credit card details, ID card, card type and validity. If the customer decides to pay through PayPal, the company will only be able to charge for the products after receiving approval from PayPal. The use and receipt of the approval from PayPal is subject to the terms of use of the PayPal website.

3.. The management of the site reserves the right to stop using any means of payment on the site, allow the use of additional means of payment and apply different payment arrangements to different types of credit cards or means of payment that the site management will respect.

4. Once the payment details have been entered in the online order form, a confirmation of receipt of the order details will be sent to the customer via e-mail. It will be clarified that this approval does not obligate the management of the site to provide the products ordered and it only indicates that the order details have been received by the management of the site.

5. . Immediately after placing the order, the site management will check the means of payment used by the customer, an appropriate notice will be given to the customer that the order has been approved and his account will be charged for the cost of the service

6.. In the event that the transaction is not approved by the credit company or by the PayPal account or any other means of payment at that time, the customer will receive appropriate notice and the site management will contact the customer to complete or cancel the transaction.

7. . Approval of the purchase operation is conditional on the product being purchased in stock on the requested delivery date and / on the order date. If it is not stated that the product is not in stock and the product has not been downloaded from the site by the time the order is placed, the site management will not be liable, subject to the site management refunding the customer any amount paid to the site management and / or canceling the charge if made for the purchase.

8. . It will be clarified that there may be situations in which although the item is displayed on the site as existing in stock, in practice it is missing and can not be delivered, in these cases the transaction will be canceled and the customer will not have any claim in this regard subject to refund of the amount paid by the customer.

9. . The delivery date will be determined from the date of approval of the transaction by the credit card company or approval of the PayPal account or other available electronic wallet service approved.

10. If the customer is mistakenly charged by the credit company, the customer must notify the site management in order to make a credit accordingly

5 Delivery and transportation of products

1 . Delivery of the product by the site will be made only after receiving payment confirmation from the credit company and / or from the PayPal account, i.e. the product has been paid for, as detailed above, the product will be delivered to the address the customer typed and / or delivered when ordering online.

2 . The site undertakes to deliver the goods within the delivery time to the requested destination and will do its best to ensure that the product arrives quickly.

3 . The management of the site will act to the best of its ability to deliver the products quickly and the products and within 15-30 business days from the date of receipt of the order and its confirmation if sent by registered mail and within 15-30 business days.

Product delivery times include only the calculation of business days (Sunday to Thursday, not including Fridays, Saturdays, holidays and public holidays).

4 . The package is delivered by registered mail and that the delivery time depends on the delivery company. It will be clarified that as long as the delivery time has been extended due to the constraints of the company there will be no claim for the customer against us in this matter. We are aware of the delays that were / will be due to the closure of the sky due to the Covid-19 virus , but it should be understood that this is a force majeure.

5.  The shipments that will be delivered through the shipping company on behalf of the site management are in accordance with the terms of the shipping company, the distribution areas of the shipping company and by prior arrangement with the recipient of the order.

6.  If the shipping company is unable to make the shipment to the shipping address for any reason. The management of the site will inform the customer and will work to find an alternative solution that will meet the wishes of both parties.

7 . In cases where the products are delivered via the shipping company, to the shipping address provided by the customer when placing the order. The products will be sent subject to the delivery time of the Israel Post and cannot be controlled and manage  by the site management and / or the suppliers.

8 .  The delivery dates indicated on the website and above do not apply to products that have run out of the inventory of the website and / or from the inventory of the relevant supplier.

9 . The deliveries are made by a courier company, through which the products will be transported. The terms of the courier company will be binding on the customer.

10 . Shipping Fee – In addition to the price of the ordered products, the customer will be charged a shipping fee, the amount of the shipping fee will appear at the end of the order process depending on the shipping method chosen by the customer, unless otherwise stated.

11 . The shipping fee will be paid upon payment for the product. On sale in installments by credit card and / or through the PayPal account. The site may charge the shipping fee upon charging the first payment.

12 . The site will not be responsible for any delay in delivery and / or non-delivery of the products caused as a result of one of the following reasons:

1. Force majeure and without prejudice to the generality of the aforesaid war, military operation, emergency operation and / or natural disasters and / or from events beyond the control of the site such as strikes and shutdowns of all farms and / or suppliers of services or goods needed to produce supplies or transport goods.

2 . Any reason beyond the control of the site and / or the company.

3 . Any reason associated with the shipment company operator.

13.  The delivery times of the indicated products include only the calculation of business days (Sundays to Thursdays not including Fridays and Saturdays, holiday eves and holidays).

14.  The customer must notify the website immediately if the product is not delivered during the delivery period specified on the website, in which case the new delivery time will be considered from the date of coordination of a new date.

15 . Care must be taken to fill in accurate and up-to-date details, in case the products are returned to the company due to incorrect details, the customer will be charged for shipping and handling fees.

. Cancellation of a purchase by the customer

7. No refunds or cancellations for products by special order / products from a production line imported personally from abroad

Since it is a product that is manufactured / ordered especially for the customer.

1. The customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law and regulations enacted thereunder. Without derogating from:

Cancellation will only be made by written notice to the email address [email protected]

Cancellation of a transaction by the customer will not be possible in the purchase of certain items as specified in subsection 14C (d) of the Consumer Protection Law.

3. Cancellation of the transaction by the customer is subject to the product being returned as reasonably or as possible in its original packaging.

4. After receiving the cancellation notice, the customer is paid the amount paid by him for the product minus the cancellation fee (the shipping fee is not part of the product price and will therefore be deducted separately from the refund) at a rate of 5% of the transaction amount or NIS 100, whichever is lower.

. Cancellation of a purchase by the company

1 . The Company may, at its sole discretion, for any reason, and at any time, cancel or terminate a transaction and / or sale and / or cancel an order, in whole or in part, and / or the activity of the site, in whole or in part.

2 . Notice of such cancellation or discontinuance will be given to the user or customer, and the company will refrain from charging the customer’s credit card or refund him any amount paid for the products, to the extent paid.

3 . Except in respect of the refund of the transaction amount as aforesaid, the user or the customer will not have any claim, claim and / or demand towards the company and / or the supplier in respect of the cancellation of the transaction as stated in this section.

4.  If it is discovered that a product is out of stock, the site may cancel the order or offer an equivalent replacement item. If such an order is canceled, the site will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the customer or a third party, including but not only damage due to the purchase of the item from a third party at a higher price.

9.  Copyright

1 . All intellectual property rights, including patents, copyrights, description, designs and trade secrets, are the property of the Company only or of other third parties who have authorized the management of the site to use them.

2 . These rights apply, inter alia, to the data on the website, including the list of products, description and design of the products and any other details related to its operation.

3 . These rights also apply to the site and domain name, the trademarks (whether registered or not) are all the property of the company. They may not be used without their prior written consent.

4.  No information may be copied, reproduced, distributed, sold, marketed, rented and translated from the site, including trademarks, images and texts, product design, product images, etc. without the prior written permission of the company.

5.  Do not link to content from the site, which is not the home page of the site (deep link) and may not display or publish such content in any way, unless the deep link will be to the web page of the site in full and as is, so you can view and use it in exactly the same way. On the site while obtaining the consent of the site management.

The management of the site may order the cancellation of a deep link even after giving its consent at its sole discretion and in this case you will not have any claim and / or demand and / or claim against the management of the site.

6. Warranty

5. The company (and / or anyone on its behalf) does not directly and / or indirectly bear any responsibility for damages arising from and / or related in any way, for the repair, assembly and / or replacement of the products.

6. 6. The company (and / or anyone on its behalf) does not directly or indirectly bear any responsibility for damages resulting from the use and / or reliance on information published on external sites, which can be accessed through any of the services on the site. It will be clarified that the company does and will do its best to cooperate with reliable and reputable suppliers only.

• The company (and / or anyone on its behalf) does not directly and / or indirectly bear any responsibility for damages arising from and / or related in any way to the use and / or performance of the site.

• In any case, the company will not be responsible for any activity of any other party that is not under its full control.

“” The user declares and confirms that he is aware that the management of the site or anyone on its behalf are not the suppliers of the products, and the responsibility for the quality of the said products is on the suppliers of those products “

• Confidentiality and privacy

• All the personal details of the customer (name, e-mail, etc.), will be stored in the company’s databases.

• The company will not transfer the personal details of the customer to any party other than the suppliers, if necessary and only for the purpose of completing a transaction.

3. The company will not make any use of the details of the customer’s means of payment except to make a payment for a transaction that the customer requested to make, and these details will not be passed on to any other party other than for this purpose. For the avoidance of doubt, the details of the means of payment are not stored in the company’s databases.

4 Although mentioned above, the Company may transfer a user’s personal details to a third party in cases where the Client has committed an act or omission that harms and / or may harm the Company and / or any third parties, the Client has used the Company’s services to commit an illegal act, if The Company has a court order directing it to provide the customer’s details to a third party as well as in any dispute or legal proceedings.

5 . The company may use the personal details of the customer, without identifying the specific customer, for the purpose of analyzing statistical information and presenting and / or passing it on to other parties.

6 . Since this is an operation in an online environment, the company cannot guarantee complete immunity from intrusion into its computers or the disclosure of the information stored by illegal operators. If a third party manages to penetrate the information held by the company and / or misuse it, the user will not have any claim, claim or demand towards the company.

7 . The company will be allowed to use “cookies” in order to provide the user with a fast and efficient service and save the customer the need to enter his personal details every time he enters the site.

8 . In the event of cases beyond the control of the company and / or arising from force majeure, the company will not be liable for any damage of any kind, indirect or direct, caused to the customer and / or to anyone on behalf of the customer with this information lost or used unauthorized.

11. Law and Judgment

1 . The law applicable to these regulations and / or to any action and / or dispute arising therefrom, is Israeli law only.

2. In any case of dispute, the courts (peace or district) of Tel Aviv-Yafo shall have the exclusive jurisdiction to hear it.

3.  The law applicable to the use of the website, the invitation and these regulations, including the interpretation and enforcement of the regulations is Israeli law only.

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