Website Usage Guidelines
Browsing and registering on the site:
In order to purchase items on the site, all you have to do is wander through the various categories and add to the basket the items that you desire .
Finally, You can choose to make an order as a guest( without registering on the site ) or open an account with a your personal name and password, which will be used by you to enjoy various benefits that we share, and receive worthy updates to your email box
Opening an account is an easy and convenient process: click on ‘Join’ in the upper left corner, enter an email address, choose a password, and that’s it -you sign up
You will immediately have a personal page, ‘My Account’, where you can update your details, track the status of orders, access the history of the items you have purchased and everything related to previous actions on the site.
For any questions regarding the site, the items that appear on it or other inquiries – you can contact us via email to [email protected] or by phone to our customer service.
Password change and recovery :
You can update your password on the ‘my account’ page ,where you can change it in case you forget. In this case, you will be taken to a new page where you will be asked to fill in the email address with which you registered. The new password will be sent to you there.
update / add new address :
You can change your billing information or address in “ my account” page. Use button “ edit address”
payment and security :
Pelecard, the leading credit card clearing and security company in Israel, is responsible for the secure clearing process on the site.
The company meets strict standards of information security standards and procedures as required by credit card companies PCI level 1
Credit card available to use on site: VISA CAL, VISA LEUMI, MASTERCARD, ISRACARD, DINERS , AMERICAN EXPRESS or you can choose PayPal service .
In order to maintain the security of customers’ personal information, without sacrificing the experience of a convenient and fast purchase, our site uses a secure encryption process of credit card information.
The company cannot use the card data, and the customer can remove this stored information from her account at any time.
If the credit card company has not confirmed your charge, we will not be able to provide you with the products you ordered. In this case, we will contact you and we will not charge your credit card
If you want us to provide you with the products, your order must be received by us in a proper and orderly manner, containing all the details required for contact and shipping.
If you do not receive a request from us by email or phone within 24 hours of booking, not including Saturdays and holidays, a fault must be assumed
In this case, it is recommended that you contact [email protected] via email to customer service. We will find out the source of the problem and help with the order.